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Dental Office

Becoming a Patient

How to become a patient

You are welcome to contact us directly or visit our clinic in person. Or you may be referred by a family member or a friend. We also accept patients referred by their general dentists and other dental specialists such as Endodontists, Oral Radiologists, Oral Surgeons, Orthodontists, Pediatric dentists and Periodontists. Patients generally return to their General Dentist for ongoing care after their Prosthodontic treatment is completed in our clinic.

What to expect at your first consultation

Your first consultation usually lasts one hour.

Our goal is to understand your concerns, expectations and goals of treatment. We want to answer your questions regarding your anticipated care in our clinic. Dr. Pin-Harry will perform a thorough examination and assess your needs for treatment. In most cases, you will receive initial advice on treatment options and may be given an anticipated time frame and approximate cost of treatment required for your specific situation. For patients with complex dental needs, it is most often required to gather necessary diagnostic records such as models of your teeth, photographs and digital radiographs. The cost for your specific and necessary diagnostic records will be provided to you at your consultation. Future appointments may be established after you have expressed interest in pursuing treatment.

Treatment planning consultation and Consent for Treatment

For the majority of our patients, a dedicated treatment planning consultation to present our findings and recommendations will be conducted by Dr. Pin-Harry before treatment begins. This meeting is usually scheduled a few days after your diagnostic records are obtained. Dr. Pin-Harry will evaluate your diagnostic records thoroughly before establishing your treatment plan. During this appointment, a treatment plan with different options will be provided to you along with an estimate of the costs of treatment. You are encouraged to bring your significant other or person who may participate or help in your decisions. Thorough explanations will be provided regarding risks, benefits, alternatives of treatment. All your questions will be answered prior to obtaining your consent to begin treatment.

Once an appointment is made, the time is reserved specially for you. If you are unable to keep your appointment we require at least two business days notice of cancellation. A charge may apply for short notice cancellations or missed appointments.

Financial Policy

Payment of services

For your convenience, we accept cash, cheque, Visa, MasterCard, and Debit cards. Our goal is to deliver the finest care at the most reasonable cost to our patients. Payment is due at the time service is rendered unless other arrangements have been made in advance. When more extensive treatments are required, we often divide your total cost in 2 to4 payments depending on cost and length of treatment. The first payment is required when your first treatment appointment is scheduled and final payment should be received upon completion of your treatment.

Dental Insurance

We are committed to providing you with the best possible care. You are responsible for all fees charged by this office regardless of your insurance coverage. If you wish, we will assist you with dental insurance pre-determinations to help calculate your eligible coverage prior to treatment.

Please note that our office does not direct bill your insurance company. However, we will submit a claim electronically or provide you with a dental insurance claim form that you can submit to your private insurer or employer so that you may receive your eligible reimbursement.
If you have dental insurance, we are anxious to help you receive your maximum allowable benefits. In order to achieve these goals, we need your assistance, and your understanding of how we work with insurance.

  • We ask that you come prepared to pay your account at each visit. We accept cash, Visa, MasterCard, Debit cards, and cheques.
  • We are happy to prepare and file electronic insurance claims. We will provide you with necessary documentation for the services you receive. You will receive reimbursement directly from the insurance company.
  • Your insurance is a contract between you, your employer and the insurance company. We emphasize that as health care providers, our relationship is with you, not your insurance company.
  • Although we can often estimate what your coverage will be, we cannot be responsible for the accuracy of our estimates because of the overwhelming number of insurance plans and changes in coverage that are continually occurring.
  • Due to the overwhelming number of insurance plans, it is impossible for us to be able to guarantee coverage by your individual insurance plans.